Cancellations, failed delivery & refunds

Cancellations and refunds

Cancel through your private reservation link. If delivery is imminent or the truck has left, also call (407) 308-9178 so the driver can stop safely.

Cancellation is free at least 24 hours before the agreed Orlando delivery time, provided dispatch has not begun. The verified payment is refundable in full.

With less than 24 hours notice before dispatch, only documented non-recoverable third-party costs specifically incurred for this booking may be proposed. There is no automatic forfeiture of the deposit.

After dispatch, a failed delivery caused by blocked access, no authorized recipient or undeclared unsafe conditions may include documented actual transport and committed costs, less savings or recoveries. After delivery, completed service and safe recovery must be coordinated.

D&A will provide an itemized calculation. Under this policy the proposed retained amount cannot exceed the lesser of the adjusted agreed service total and the bank-verified amount still held. No further cancellation payment is collected automatically. You may accept or request review from the private link.

If D&A cancels before performing the service, or delivery is stopped for unsafe weather before service, no cancellation charge is applied. Payments for unperformed services are refunded. Mandatory legal rights and remedies remain unaffected.

Zelle refunds are made manually to the verified original payer, never to an unrelated replacement recipient. The panel distinguishes a refund due from an actual bank-verified refund. D&A aims to process undisputed refunds within 5 business days after verifying the payment and cancellation calculation; any shorter mandatory period prevails.

Independent equipment providers contract and perform their own services under their disclosed terms. This D&A policy governs D&A’s own services; it does not replace a provider’s terms.